Groupama insurance plans to catch fraudsters using psychological tricks, by highlighting the fight against fraud in the department of cognitive interviewing team.
Claims shall be deemed to be fraudulent will be implemented through the process of cognitive interviews in which applicants will be asked a specific set of questions to help determine whether their claim is genuine.
According to Groupama, people submitting fraudulent claims are often opportunistic or withdraw the claim if they are subjected to detailed questioning.
Cognitive interviews can also be practiced to catch out fraudsters, Groupama adds.
"In recent years, [has cognitive interviews] have been used successfully in the insurance industry is helping to identify fraudulent claims," said Stephen teeling, Groupama to counter fraud manager.
"This is a process that has highly qualified based on several factors, including the tone of voice and speed to determine the likelihood of a claim is fraudulent or exaggerated.
"Although the main objective is to quickly identify the claims that would be unfair and discouraging to take a further reason for the claim, may also contribute to increasing the level of services, which can speed up the handling of claims, while the real fight against these, which could be evidence of fraud. "
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